How can we assist you?
Explore guides on managing your wallet, navigating verification steps, and understanding payment settlements.
Account Access & Credentials
Navigate to the Log in page and select "Forgot your password?". Enter your registered account email to receive a secure, time-limited password reset link.
For your security, accounts are temporarily locked after multiple consecutive unsuccessful login attempts. You can wait 15 minutes for the lockout to expire automatically or submit an inquiry via the support form below.
Deposits & Funding Requests
Log in to your account, navigate to the "Deposit" section, and choose your preferred funding channel. Follow the payment instructions to initiate your transfer, then submit the transaction reference or receipt in the form to register your pending credit.
Deposits undergo administrative confirmation to verify receipt of settlement funds. Once confirmed by our treasury team, your ledger balance will be credited and the status updated to "Completed".
Withdrawals & Outbound Payouts
In accordance with platform compliance guidelines, your account must have an active status, verified email, and sufficient cleared balance. Outbound requests require confirmation using your personal security PIN.
Withdrawals are reviewed within standard operational hours. External wire and banking rail settlements typically clear within 1 to 3 business days following administrative authorization.
Identity Verification & Account Tiers
Identity verification (Know Your Customer) helps ensure platform safety, prevents identity theft and fraud, and enables higher balance limits and expanded payout methods.
We accept valid, unexpired government-issued passports, national ID cards, and driving licenses, alongside a utility bill or bank statement dated within the past 90 days showing your legal address.
Contact the Support Desk
Have an unanswered question regarding an existing transaction or need guidance with account access? Submit an inquiry and our team will respond promptly.
Support Operations
Operating Hours: Monday – Friday, 09:00 – 18:00 UTC
Inquiry Response Target: Within 1 business day
Direct contact information will be provided in your account dashboard upon verified login.